If he still has trouble hope he can email you back unless he doesn’t have that email. I know mine was changed when I dropped a service after they tried to charge me double for antivirus and at that time all I got eras people from India who didn’t do their job about it my antivirus went off anyways and my computer got messed up.The service was linked to the mail as gmail seemed to have a limit on mail I surpassed quite fast somehow. Now I have three emails.
Either that or he hasn’t opened it yet. Your passwords are very good.to save me a headache I copied pasted it. If he’s not aware of upper lower case et all could be another problem.