You explained it exactly right. Our OLD server host had the /wordpress/ suffix that is not used now that the tent is resident at a new home. The problems people are having is a local cache or browser problem that saves and/or recalls the old /wordpress/ suffix. It SHOULD work if they save a new bookmark when they are at the site. Perhaps it would help to delete the OLD bookmark first, then save the new bookmark.
The same problem exists if one clicks on the upper left ‘tent’ picture above. It takes you to the /wordpress/ suffix… which is a blank white page. Some software cleanup of our internal links like that are in order… if anyone knows how to work the internals of the wordpress program here..