That kind of DEI is everywhere because they don’t have the knowledge or sills to help solve the problem or direct you to the correct place or procedure.
A friend warned me a hacker is getting into Pay Pal accounts and she found a bunch of charges on her credit cards. A hacker got into one account and got in hers and likely others. They wouldn’t let her close her Pay Pal account. Part of conversation. She writes me in larger Fonts when I mentioned the lights I can’t adjust on my phone that either go dark or right. She usually writes in perfect sentences with no typos on computer she doesn’t trust mobile phones but was probably typing fast.