I hope the Doctor who was bloodied and dragged off a United plane sues them for millions. After attempting to defend the action, the CEO watched the stock dump, and now says, “We’ll fix this”. Yeah… not likely.
I stopped flying United back around the turn of the century when they left me stranded at SFO overnight because they refused to accommodate me on an earlier connecting flight that would have made it to SFO in time for my Honolulu connection. Yet they let ‘standby’ passengers board that flight, but would not accommodate a full-fare passenger (me). I slept in the lobby with a gaggle of others that United had stranded. One was an elderly woman whose flight from Denver was late due to mechanical problems (airline fault) and should have been priority accommodated. She was left stranded in the terminal for two days… separated from her medications… because the desk bullies at United were all parroting the ‘Weather Delay… not our fault’ at San Francisco. Her son was waiting for her in Hawaii and had not heard from his mother in Two days while the airline ‘lost’ her. When we heard her story we marched in a group to the counter and demanded a supervisor. She paled when she heard the story and put her on priority boarding for the next flight to Hawaii… bumping someone else. Me? I had to wait another 6 hours for my flight, and they tried to bump me from that one also. Lucky I checked the boarding list an hour before. And then I had to get that supervisor again to get me back on the flight I had just been bumped from.