What a Fucking scam,they just want to get their hands on investors Physical ,its nothing new..I had similar experience with Barclays 20 years ago .I had 10,000 oz silver that they were charging me a fee on ,then I noticed the FEE was no longer charged so I asked what form was my Silver in..they replied
a paper form…I told them I had every communication with them that stated I bought Physical ..! They told me “PROVE IT !”… I did….but they didnt care .Finally I said “SELL it” ( Ill never do business with them again..).It took me a while to get the money back ..but I did after I threatened legal recourse….NEVER TRUST A BANK WITH PHYSICAL…..